I had ordered a booklets from Best Value Copy three times before without any issues but recently I have had some problems. I had ordered a booklet to be made from Best Value Copy that was virtually the same as the other three I had received before but when I received the copy, words were cut off, pages were different sizes, the quality was very very poor.
I emailed the company about the booklet since their website states that the quality is guaranteed and they stated they would re-do the project. They redid the booklet and sent another one out to me but it was even worse and more sloppily put together than the first one so I emailed them again. They emailed back saying they are "not allowed" to send me a quality quote because their "price is too low" and are now refusing to send me a proper copy even though I have already paid, they have a guarantee on the quality, and they were able to do it before.
Now I am stuck having paid paid for a poorly done booklet without them even attempting to try to fix the problem. They ignore my emails copletely as well. I will delete my complaints and close the complaint I sent to the Better Business Bureau once they resolve the issue and I get a quality booklet.
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