Complaint / Review
Cricket Wireless
$50.00 Rebate Deception

When I purchased my broadband modem I was told to wait 45 days before I made my claim for my $50.00 rebate.

I waited 45 days and then mailed in my forms, proof of purchase, receipts etc.

Subsequently I received a letter stating that my claim was denied because it was "postmarked after the last acceptable date" and was given a phone number to call. I called the number and found myself in a dead-end phone tree that directed me to the mycricket web site.

I went to the mycricket web site and looked for information. There, I found out that the last acceptable date for postmarks on rebate claims is 30 days after the purchase date.

Let me make this clear:

1) Claims will not be honored before 45 days of service.
2) Claims will not be honored if postmarked after 30 days from purchase.

In this system they have constructed, their aim is to honor no rebate claims.

Nice.