The following is a copy of my email discussion with 247coaching when I signed up. Peter (their sales representative) said that if I wasn't satisfied with the service, they would refund my $300. If it turned out that I indeed was satisfied, then they would convert it to a lifetime service.
Here is the original email agreement: Dated Aug 27
Hi Eric,
Thanks for your email. It is a new service and yes it takes time, however, the traffic is growing all the time:)
I've spoken to my director and here's a deal.
I'll place you on the usual 12 month 'Find A Therapist' service just like the one online now. However, when your service comes up for renewal in 12 months we'll call you and if you are unhappy we'll refund the $299 to you in full. Alternatively, if you're happy to continue the service because you're getting good results we'll simply put you back on the lifetime deal which you signed-up for with no additional payment. This way you have nothing to lose at all!
Please keep this email for your records too.
Let me know if this is good with you.
Speak soon,
Peter.
A dedicated member of the 24-7coaching.com team.
So, the service has not paid for itself, I am not satisfied, and if you read the emails below (in reverse chronological order - I pasted it to preserve accuracy) you'll see that they have now started to ignore my emails. They claim that there have been click throughs, but I have no proof, and have not received a single inquiry from anyone claiming to have seen their site. ZERO ROI.
I am very disappointed in this company, and feel that there is little integrity in them for not following through with our original agreement - which, I might add, was their idea. Evidently they said anything they had to in order to make the sale. Steve Stockton is the owner, and cannot be reached.
I would strongly suggest that you avoid this company - I feel quite deceived.
(Recent email history)
From: [email protected]
Subject: Fwd: Eric B's Refund Discussion
Date: October 23 1:59: 20 PM EDT (CA)
To: team@ 247coaching.com
I sent you an email ten days ago and haven't heard from you since 9/17. I answered your questions - perhaps it is time for you to follow through with the initial agreement I had with you and Peter? I upheld my end of the bargain (by answering your questions and waiting a year), now you should return my $300.
Begin forwarded message:
From: Eric B
Date: October 13 3:58: 21 PM EDT (CA)
To: "24-7coaching.com The Team"
Subject: Fwd: Eric B's Refund Discussion
Please call me at XXX-XXX-XXXX. I haven't heard from you since Sept 17th. I look forward to hearing from you ~ Eric Berta
Begin forwarded message:
From: Eric B
Date: September 29 8:43: 42 PM EDT (CA)
To: "24-7coaching.com The Team"
Subject: Fwd: Eric B's Refund Discussion
Have not heard from you, please respond and refund my $300. Thank you, Eric Berta
Begin forwarded message:
From: Eric B
Date: September 24 9:54: 56 PM EDT (CA)
To: "24-7coaching.com The Team"
Subject: Eric B's Refund Discussion
I have not heard from you in a week, please respond. Still not satisfied with the service or the refund process.
Thank you for your anticipated refund - Eric
Begin forwarded message:
From: Eric B
Date: September 17 11:49: 44 AM EDT (CA)
To: "The Team, 24-7coaching.com"
Subject: Re: Eric B's Refund Discussion
I appreciate your speedy response, thank you ~
To answer your two questions:
In reviewing all of my appointments over the last year, the vast majority have been collegial and/or street referrals. The others have been from an association I sponsor, an HIV agency I donate to, and one was a walk-in. No inquiry has ever stated that they came from your site. For the most part this information is volunteered to me, and yes, I do ask if they don't tell me. Perhaps, as could be expected, people research me after having gotten the referral. So you would not be a referral source, per se, rather a stop along the way to me. I do not ask if they have been to your site specifically.
In response to your second question; I don't know. Perhaps it's because I'm covered with scales.
At this point in our discussion, let me ask you to remember that Peter and I agreed that a refund was hinged solely upon my satisfaction. It was a risk-free proposal.instead of a free trial to see if it would work for me, he said that I could pay for a year and either get my money back or, pending my satisfaction, be upgraded to the lifetime option.
From this point on, it appears that there is not much room for confusion. I am not satisfied. I am requesting that you honor the agreement I had with you.
Thank you in advance for your anticipated cooperation, and, I look forward to a speedy refund.
Eric B
On Sep 17, at 7:18 AM, The Team, 24-7coaching.com wrote:
Hi Eric,
Thanks for your email, we do appreciate it you bringing this to our attention.
The report you refer to is the only one on the net of this nature mentioning our company name - and Bob Veinos issue really lies with Capital One who rejected his refund request based on the fact that he couldn't find our phone number which is clearly displayed at the site. We did not make the final decision on his refund his credit card company did.
Regarding your refund agreement, it is very much based on not getting results. However, this is confusing as our stats for you show 103 clients reading your page - all these searchers found you based on expertise and region.
Our job is to really find out:
1. Do you ask every client where they found you.
2. If these people are finding you why are they not taking the process further.
To be fair, from our perspective we're doing our job.
Wanting to help,
Jayson May.
A dedicated member of the 24-7coaching.com team.
~
24-7coaching.com - The World's #1 Development Portal!
Currently serving 10,000 members in 100 countries
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FREE Resources Available to all visitors!
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JOIN TODAY at www.247coaching.com
Email our team at: [email protected]
Original Message
From: Eric B
To: 24-7coaching.com The Team
Sent: Wednesday, September 16 4:44 PM
Subject: Fwd: Eric B's Refund Discussion - Resend
I Googled "Steve Stockton 247 Coaching" in an attempt to get his direct email. Unfortunately, what first came up was a listing from usacomplaints.com. It seems as though the listed issue was addressed by a rather lengthy reply from Steve Stockton himself.
Would you be so kind as to forward my particular issue to him and see if he will address my issue too? Namely, by refunding the original fee as was agreed upon as a fundamental condition of my signing up with you.
Thank you in advance - Eric B
Begin forwarded message:
From: Eric B
Date: September 11 5:29: 47 PM EDT (CA)
To: "The Team, 24-7coaching.com"
Subject: Re: Eric B's Refund Discussion - Resend
I haven't heard from you since the first, it is now ten days later Please let me know how you would like to refund my money.
Sincerely, Eric B
On Sep 1, at 9:26 AM, The Team, 24-7coaching.com wrote:
Hi Eric,
Thanks for your email. This case is with our management - they're also talking with Peter who you spoke to at sign-up.
We'll be back in touch,
Jayson May.
A dedicated member of the 24-7coaching.com team.
~
24-7coaching.com - The World's #1 Development Portal!
Currently serving 10,000 members in 100 countries
FREE weekly Teleclasses/Webinars
FREE Resources Available to all visitors!
FREE Ads, FREE Publication, FREE Resources,
Industry News, What's on? Interviews for members.
JOIN TODAY at www.247coaching.com
Email our team at: [email protected]
Original Message
From: Eric B
To: 24-7coaching.com The Team
Sent: Tuesday, September 01 2:14 PM
Subject: Eric B's Refund Discussion - Resend
I mailed this Wednesday and haven't heard back from you.in case you haven't gotten this, I'm resending it. Please let me know how you would like to refund my enrollment fee as per our agreement. Thanks - Eric
Begin forwarded message:
From: Eric B
Date: August 26 10:44: 47 AM EDT (CA)
To: "The Team, 24-7coaching.com"
Subject: Re: Hi Eric...
Thank you for your speedy reply, that's great.in response to your question; All of my clients have come from referrals.
Given that my $300 would have been easily covered with a few sessions from clients who would have been referred by your service, wouldn't it stand to reason that I would convert to the lifetime option for free and continue to make money? But this is not the case, and after a year of being on your site I have come to the conclusion that the service is unproductive for me and I would make more money by having a refund than staying with 24-7.
Please let me know how you would like to refund my fee, thank you ~ Eric
On Aug 26, at 5:55 AM, The Team, 24-7coaching.com wrote:
Name: Eric B
Email: [email protected]
Subject: One Year Subscription
Body: Hi there - I subscribed a year ago with Peter and he said that if I wasn't completely satisfied with my service, then I would be eligible for a full refund. Since I have not received any referrals from your service, I would like to exercise that option and have my registration fee returned to me. Please contact me and I can forward the entire email exchange to you. My phone number is XXX-XXX-XXXX. This is my second attempt to contact you. The first was an email sent to [email protected] on 8/18 around 4:15. Thanks in advance! Eric B
Hi Eric,
Thanks for your email. Our system actually shows you're getting clients clicking to you site (www.XXXXXXXXX.com) - this month 14 clients found clicked through having read over profile page at 24-7. Do you usually ask where clients have found you?
Wanting to help,
Jayson May.
A dedicated member of the 24-7coaching.com team.
~
24-7coaching.com - The World's #1 Development Portal!
Currently serving 10,000 members in 100 countries
FREE weekly Teleclasses/Webinars
FREE Resources Available to all visitors!
FREE Ads, FREE Publication, FREE Resources,
Industry News, What's on? Interviews for members.
JOIN TODAY at www.247coaching.com
Email our team at: [email protected]
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