I went on line to prove to my husband that we would not be able to rent a moving truck on 12 hours notice. Great, Uhaul confirmed a reservation for the truck we needed for the next day. I was proven wrong, or so we thought.
Based on the confirmed reservation, we had a family member fly in at the last minute to drive the truck for us from Michigan to Texas, where we were moving to. Next morning, no phone call informing us where to pick up the truck.
Finally I called their regional office at noon, spent 30 minutes on hold and was finally told they were trying to locate a truck. I kept calling every 3 hours, sitting on hold for 30-45 minutes, & at 6 P.M. They informed me that they would not be able to provide a truck until possibly the next day.
I asked to speak to the person's supervisor, he stated that he was the "Central Michigan" supervisor and did not have a boss. He refused to give me another name or contact number and told me that Uhaul's responsibility was only to provide equipment when that eqiupment was available. I explained what a confirmed reservation meant.
I then went on line and located the phone number of their corportate headquarters. I spoke with a person there in customer service who gave me the regional office's supervisors name and connected me to his number. It turned out that the number I was connected to was the same number I had called and the same person answered the phone. I explained that I wanted to leave a message for his supervisor, he asked my name and when I gave it to him, he said he might see that his supervisor received the message to call me.
I then called back to corporate office & spoke with someone in Public Relations. Shawn, the person, said he would follow up on this issue.
I looked up U haul's SEC corporate filings (yes folks it is a publicly traded company) and surprise! Most of the stock is owned by the Shoen family, the CEO is also "Joe" Shoen.
I will be pursuing legal action on this matter for the stress, and damages that they caused to me & my family as a result of their misleading, fraudulent business practices. It's time this company (family) understands that consumers will no longer tolerate having companies mistreat them.
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