I had reserved a Uhaul moving truck to be in North Bay, ON for the last weekend in July 2 weeks in advance.
I was LIVID when I found out I had to drive 3 hours to pick it up, and of course another 3 back to the house. They didn't have the Uhaul I reserved in the area. I was unable to switch moving trucks for a truck and trailor, and besides it would have been too small!
I tried calling the 1-800 number many times to speak to the Reservation Manager, but there was never any answer. The phone continued to ring and ring.
I had called the Uhaul's reservation number to see if there were any other available trucks closer many times, but there was nothing. I wasn't going to waste time trying to call a phone number where there isn't an answer when I could have been on my way to pick up the damn truck.
And once we were at the office, it took them another hour and a bit to get things organized.
When asked at the Uhaul company how things went upon returning the truck, I told them what happened.
I was shocked when Uhaul didn't reimburse the mileage on MY OWN vehicle to go and pick it up. Nevermind the time my partner and I lost for taking time off work.
All the company did was reimburse the mileage on THEIR moving truck. I didn't even use all the mileage I PAID for, and didn't even get that back either.
I am very disappointed in Uhaul, and have been sharing my experience with anyone who asks me who I would recommend. It would not have been so bad if Uhaul somehow corrected their mistakes.
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