Uhaul had no problem taking my online truck rental reservation on Aug 9th. A local rental agency was supposed to call me within 24 hours to verify that the truck was available. After 3 days with no confirmation, I called the regional 888 number to inquire.
Unfortunately, the 888 number puts you into a queue and then (after 20 minutes), spits the call out to a constant ring that never gets picked up. I called the local store to get some answers and the same thing happened with them. The phone rang and rang for 10 minutes (during normal business hours in the middle of the day i must add).
The following day I made a reservation with Budget truck rental and decided to cancel my uhaul reservation. It is now 1:00PM Eastern time 4 days after my initial reservation. I have spent the past two hours trying to cancel my reservation for this coming weekend, however, the 800/888 numbers are doing the same as yesterday. I finally got through to someone and requested a reservation cancellation. They transferred me to someone else who was supposed to cancel it. He then said he would transfer me to the cancellation people and guess what...
I found myself right back in the original queue from the 888 number. After 30 minutes (20 of queue music... 10 of constant ringing and no answer), I gave up and decided to do whatever it takes to let people know about uhaul. If I cannot get through to them within 24 hours of my reservation, I will be charged 50 bucks. I am sure that is what their intentions are.
Chris
Clinton Twp, Michigan
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