In December Statewide Remodeling installed 26 new windows in my home. These windows were supposed to cut 49% off my energy bills. Almost a year later the savings have only been about 10-20%.
For the last six months my husband and I have been trying to get Statewide to follow through on this guarantee. Obviously, they have not or I wouldnt be writing to you.in order to understand our situation a bit better, allow me to provide you with some background information: We moved into this house in August.in October it became clear that the windows needed replacing. Statewide Remodeling seemed a good choice given their reputation. A salesman came out and provided a demonstration of the top of the line Quantum 2 windows. He also provided materials stating how energy efficient they were. The materials all say that the Quantum 2 windows will cut 49% off your energy bill. (I still have all these promo materials. Their web site also provided the same information: Quantum 2) He also said that they were guaranteed to perform as such or the company would pay a year worth of electric bills. He said that this would be based on 12 months of bills. I inquired how this could be done since we had only moved into the house in August. He said his company could get the bills for the months we did not own this home. He also said after the windows were installed the guarantee information would be sent to us. (We never received anything.)
It became clear fairly quickly, that the windows were not performing as advertised. My husband contacted Statewide about this and their response was that nothing could be done until December since it was a year from when the windows were installed.in June we had a more energy efficient heating and cooling unit installed and added another several inches of insulation to the attic and still there was no major reduction in energy costs.
In January, Statewide was contacted again about this guarantee. The story changed that if the windows did not perform as promised that the company would pay a years worth of electric bills to only $500.in order to evaluate our claim they would need the previous years electric bills. They were sent the bills from August to December. They then insisted that they had to have the rest of the bills. I told them what the salesman said and basically made it sound like I was making things up. I called TXU to see if they could provide those bills to me, but of course they could not due to privacy laws. I informed Statewide of this and they said that unless they had those nothing could be done and that I should pester TXU the way I was pestering them. It didnt matter to them at all that we had only moved into the house in August. Then they had to have everything sent directly to them from TXU. Again, due to privacy laws, TXU will not do this. Statewide was informed of this and then they stopped returning my husbands phone calls.
He started looking into complaints against them online and saw on these web site replies from Frank the VP saying that if there were problems to call him. My husband did and was basically told to pound sand. (Here are links to his replies to consumer complaints: consumer complaints: Statewide Remodeling consumer complaints: Statewide Remodeling 2 Insider Pages - Statewide Remodeling I encourage you to read them.) Enraged, I called and told them about the new a/c unit and insulation. I also asked them if they were familiar with privacy laws. I was then told that the company who had made our windows went out of business and as a show of good faith Statewide would pay us $250. I told them that I would have to discuss it with my husband, a few days later; I called and said we would take their offer. No check ever came. I called again and left messages asking where the check was and never received a response. After that call, I called the company that now makes the Quantum 2 windows and asked them if the claims about performance Statewide was making were true. The rep I spoke to said that they were and that something must be wrong with the ones installed in our house. Either they were not the correct windows at all or they were installed improperly. I called again and let them know the above. Finally, I was referred to someone else, who said to send him the electric bill info again so he could evaluate it and that in a few days he would get back to me and he would also have someone come out to check the windows. A week went by and nothing, so I emailed him again. Another week passed and still nothing, so I sent another email. A day or two after my last email, I called and was told that they had the spam filters set so high on their email system that my email would have to be added to a safe sender list. This was done and I emailed again. A week passed and still nothing. I called again and was given a different email address to send to. I finally received a reply after this email that it had been received. That was over three months ago. I still have not heard anything and still have not had anyone from Statewide inspect the windows.
My husband and I are tired and frustrated by this whole matter. We are not energy hogs. We have energy saver light bulbs in every light. We wash in cold water. We have all new energy efficient appliances. We do not leave everything electrical on in the house. We set the heat at 60 and the AC at 77. We didnt get the windows and see them as a license, increase our energy consumption. It seems, to me at least, that Statewide is dragging this out in the hopes that we will just go away. I continually reassure them, that this is not the case. Please help us resolve this matter. We feel, under the circumstances, that the very least they should do is either replace the windows or refund us for part of the $25,000 they cost.
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