I responded to a advertising glossy in the mail in early February for Renewal by Anderson windows since my house is in need of new windows. A Statewide Remodeling salesman came to my house in February and gave a good presentation on Anderson Windows and said Anderson makes the best Vinyl windows on the market. I liked what I saw and, after getting 3 other bids for different windows manufacturers, decided Anderson would give me the best product for the money.
After signing the contract and paying $2,000 down payment I didn't hear from anyone. After calling my sales rep. He apologized for the long wait and said someone should be out to my house within the week to take exact measurements. Someone actually did show up and took measurements as promised so so far so good. About 2 weeks later someone from Statewide Remodeling called and said they couldn't make a couple of my windows in the Double-Hung arrangement because they were too narrow so they would have to make them in Picture-Frame only (windows that are not able to be opened).
I was OK with this since I never opened them anyway. I signed a Change-order with Statewide for this.
After waiting 2 more months and not hearing anything else from Statewide, I decided to call them to find out where my windows were: All I got was an answering machine where I left a message to call me.
A factory representative with Kensington windows (not even with Anderson, who I thought I was getting my windows from) called and said they were the ones to blame and had screwed up making my Palladium windows because of a mis-measurement and that it would be on the truck in a couple of days to be shipped from Pennsylvania down to Texas.
Here it is now May 16th and I have yet to hear anything else about my windows so I called this morning and they said the truck had just arrived this morning (wow, what a coincidence!) and that MOST of my windows had PROBABLY arrived! Imagine that, he didn't even know 1) how many windows were supposed to be on the shipment and 2) didn't think my Palladium window had been shipped from the factory yet!
Then he had the gall to tell me they would have to freight the Palladium windows down on some courier express sometime in the next week but that he was worried about doing that because he doesn't trust the courier to handle windows gently enough that he could guarantee that it wouldn't be damaged!
So, here it is, 3 months after seeing the sales representative, with it getting hot here in Texas, and I still don't know where my windows are. I called them again this afternoon and, get this, the assistant said everyone was out to lunch at 2:52 in the afternoon! Man, they must take their lunch more seriously than their business. I left my number with the assistant (I wonder what happened to their voicemail and auto-attendant they had the last time I called them. Probably can't afford to fix it right now!) and am still waiting for a call.
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