I made a purchase of a very expensive curio cabinet from Ashely furniture for my wife. She was 7 months pregnant and I was getting it for her as an early Mother's day gift from our un-born child. I went in to make my purchase and I inquired about delivery and was told by the sales person they only offered delivery on large items. (This was a large item but she still denied delivery) the store loaded the curio in my truck and I was asked to sign a paper stating I was taking the item. The curio was fully boxed and I was un-able to see the conditon of the cabinet. I got it home and had 5 neighbor's help me carry it in the house. I opened the box and waited for my wife to come home.
She got home and was so excited to see the curio cabinet, she opened the door and there was a HUGE crack in the glass, I thought she was going to throw up because she was so upset! We called Ashely to see if they could order a new glass/mirror for us to replace the broken one, we were told a manager would call us back, we NEVER received a call, 3 days later my wife called and spoke to Kathy Deno (store manager) she said she couldn't order us a new one and we would need to go to a glass company and pay for a new piece of glass ourselves.
She was extremely rude and said it wasn't her problem that it was broken and we should have had it delivered, we explained we had inquired about delivery and the sales person refused delivery. We had the cabinet looked at by a glass professional who said the crack was from the cabinet going from the warm store into the cold air outside (it was in the winter when I bought it) and then back into the warm house. We told Kathy Deno this and she still didn't care and gave a rude attitude about it. After contacting the BBB she changed her tune about being rude but still wouldn't pay for the repair to the cabinet.
We have spread the word about their CUSTOMER SERVICE POLICY to everyone we know and we show everyone that enters our home the QUALITY PRODUCT they sell at their store!!! We have kept several people from buying at their store due to the rude attitude that we received after spending several hunderd dollars and not even receiving a call back.
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