I contacted Suburban propane about setting up an account. I spoke to Annette who told me that I could get a deal that would include no installation fee, no tank rental for the first year and the price of the gas would be $1.99 per gallon for the first year. Then sent me a contract that stated all of this and I sent it back. The next week I called to check the status of my account and to setup a time for the tank to be delivered. At that time I spoke to Vicky who told me that Now I am to be billed $150.00 for an installation fee because my credit wasn't good enough for them. I have great credit so I was not happy about this new information. I told her that I did not like the way they changed the terms of my account and she said that is how it is and I complained further until she said she could have a manager call me back later.
In the interim, I contacted another company and set up an account with them. Suburban called me back and said that they would now honor the first contract and not charge me the fee. I told them I wasn't comfortable doing business with them and I had decided to make other arrangements. They called me back a few minutes later and said they were going to charge me an early termination fee of $120.00 for cancelling my contract even thought they had not even installed the tank yet. I do not feel that I cancelled my contract. I feel that they cancelled it when they changed all the terms of my account. They used a bait and switch scheme on me and I did not fall for it. I assume that I will be receiving a bill from them for the $120.00, I will probably send them $5.00 a month for 2 years if they insist that I pay it. I am still coming out ahead by going with the other company.
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