Got Suburban two years ago to heat my garage, last year they filled the 100 gallon tank it took 9 gal and they charged 112 dollars I think. This year last month they filled it and it took 7. Something gal and they gave me a bill for 179.66."minimum fill up" I called complained, called them thieves, Louise offered to cut the charge to the cost of the propane, I told her to have the tank picked up that I don't trust them anymore. They picked up the tank. I talked to Louise again, she said I'd be refunded 100 gal at 247.50. No they don't refund the unused tank rental fee, "we don't do that"... Now I get two bills one previous account bal 179.66 with current activity 108. (100."restock" fee, 8.00 tax) bal 287.66 the second bill account balance 287.66 minus 247.50 (my refund) account balance 40.00 that I supposedly owe. I called Louise said nothing she could do but don't pay attention just clearing the books I really should be getting a 90. Refund... What a fu—ing ripoff... So far I've posted this story on facebook to warn everybody I know, now here, and I'm writing a letter of complaint to their CEO copied to everybody I can think of, Gov of NY, Attny Gen, Senators, House of Rep, State Senators and Rep, Better Business Bureau, and anybody else I can think of. They may rip me off but I'll cause them some inconvienence at least. Lee Murray
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