I received monthly bill on August 28. I noticed that the bill was for 316.37. I noticed that there has been movies that were ordered from 8-04-01 through 8-16-01.
I have proof on several dates that I was not home til very late that evening. But for other dates it will be hard to show proof for. I know for a fact that I did not order movies at all for the month of August. I tried to speak to a telephone agent by the name of Irma and she was rude saying to me that I just wanted to get off paying the bill.
This comment made me very upset and then I asked to speak with a supervisor. I spoke with Natalie Delgadillo, and she was not too helpful. She said that ther is no way They would of made the mistake. That I had to have made the charges. The bill is outrageous. I have always maintain a low bill of around 65.00 to 67.00 dollars.
But I am not going to let my bill go al the way to 316.37. I am having problems with Charter Communications in working with me regarding this bill. Please I need help. I do not think I should be made to pay something I had nothing to do.
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