On June 19, I closed my T-mobile account. On June 21st, I received a text message stating that my account had been cancelled. Then on July 18, T-mobile withdrew $111.43 from my debit card. On the 19th I spoke with them and they assured me that a refund would be approved and sent to me. At that time I requested that the refund be sent to my bank account that they withdrew the funds from. On the 20th I called and they stated that the refund had been approved and would be sent in 1-3 business days. At the end of 4 business days, no money had arrived at which time another call was made to T-mobile and was told that a paper check was mailed out on the 21st. That it would take 2-5 business days for me to receive it. At the end of 5 business days nothing had arrived. Another call was made to T-mobile at which time I was told that I should have it within the next day or two. At the end of 2 days nothing had arrived. Another call was made to T-mobile at which time that an electronic transfer had been made to my account. I assured them that I had not received it and they said that they would take care of it and a representative from the "TEAM" would be in touch with me by 9am the next morning. No call was received so I made another call to T-mobile. I was then told that a paper check had in fact been mailed on July 21st. At which time I stated to them that I had been told the previous day that an electronic transfer had been made to my account and was, once again, assured that they would take care of the problem immediately and would receive the money the following day. The following day still no money in my account. I made another call to T-mobile at which time I was told that a paper check was mailed on the 21st again. At which time I stated that I had been told that an electronic transfer had been made to my bank account. The representative assured me that the check would be cancelled and an immediate transfer to my bank account would be made and to check my account that day or the following morning. She also stated that she would call me by 9am the next day to confirm that the money had been received. She stated that if I had not received the money at that time, that by the time we were finished on the phone it would be in my account. So I waited until the following day and once again, no phone call and no money. So I phoned again, this time the representative told me that she could put in an escalation, but that it would delay the original claim but that I would received money by Monday morning and that she too (promised) that she would call me back by 9am. 9am came and no phone call and no money. So I called them again this time I was told again it would be 24 to 48 hours. 48 hours passed and once again no money. I phoned again this time I was told that they never received a payment of $111 from me. So I demanded to speak with a supervisor. He stated that I would have to wait until August 21 before they could reissue a refund. So on that note, if anyone is interested in joining me in filing a class action lawsuit against T-mobile, please contact me. I can be reached at
Lemonade138
milford, Maine
U.S.A.
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