Sprint has the worse Customer Service among all the others wireless phone companies. The simplest issues take hours and many phone calls to be resolve. Usually the customer finishes asking to speak with a supervisor and if you are lucky may be the situation will be resolve.
ADVISE! Never, ever hang up and call again, even if the customer care representative tell you that in the next call to resolve the issue will take only few minutes. Not believe it. Nothing with Sprint take few minutes, the average is ONE HOUR, if is your lucky day.
My best record with Sprint had being FOUR HOURS.
DO NOT PAY INSURANCE on your cell phones. The company (Asurion) that is responsible to pay or replace your cell phone in case get broke or for any other reason will do whatever is possible not to replace your phone, so be prepared to fight for several hours, included threatening them to take the case to the Small Claim Court.
Never, ever go to a Sprint retail store. They are thief, usually the store employee try to overcharge you as much they can; sometimes the same phone model that they want to charge you hundreds is free in the internet.
So, if you are thinking in open an account with Sprint; please think twice.
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