On 07/14 the water in our home was shut-off unexpectedly. We were not informed of the impeding disconnection of service. We were not notified by mail, e-mail, notice, or phone call. Nothing, nor have we recieved any invoice or statement from Global Water in the last 2 months.
"My complaint mirrors others on this board.in that, in order to have our water restored, even though we were not properly notified, we were required to pay a $60.00 reconnection fee.
The 'customer service' representatives at the Maricopa office were not able to assist us with our concern. After numerous phone calls and request to speak to a supervisor, we were transferred to a voice-mailbox. We did leave messages that were never returned."
After paying the $60.00 reconnection fee on the a. M of 07/14 we were told our water would be running again by the end of the day, it is now 07/15 at 1:44pm and still no water.
On our first conversation with a customer service agent (Nicole Guy) on the day of disconnection we were told that the disconnections that Global Water are handling have skyrocketed over the last few months and they may take a bit longer to reconnect our service.
We were told that they've attempted to contact us by telephone regarding our bill, when we told them to confirm the phone number they provided us a number that wasn't even ours. As for never receiving statements? We have been told the last two months that they have been mailed, but magically they just don't appear in our mailbox. I think the magic is they don't send the invoices and they turn that magically into $60.00 in their pockets.
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