We needed my taxes back ASAP, so I decided to try Liberty Tax. After explaining my tax situation, and that I had to file an Injured spouse form with my taxes because of my husband's student loans, I was told I could still get an intant refund, and if not we wouldn't have to pay the extra charges. Well it took 3 months to get part of my money, and 5 months to get the rest because of mistakes they made and the IRS had to redo my taxes. I have tried contacting them through their store, their main office, on the phone, by email, and through the BBB. Finally today we went in and were able to talk to the manager. He didn't care what we had to say, or that we were unhappy with their service, and he only quoted us what all the charges were for. I knew what they were for, that's why I wanted them refunded, because what they were for I did not get! I will never go there again, and hope others beware of this company as not to get ripped off as well.
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