Three months ago, I canceled my account with PPL. They contacted their representative (who sold service to me), who called me and asked the standard questions... What happened? Can I do anything to change your mind? Etc...
The answers were nothing and no.
The facts are, they did help me one time. But, I just do not want the service any longer.
The following month, they hit my credit card, again. I contacted my agent, who said he'd take care of it.
This month, they hit my credit card, again. I called "customer service" waited on hold adinfinitum. When they came on the line, I told my story.instead of "I'm sorry. Let me check into this. She said, You can only cancel in writing... How did you cancel?
Knowing this was going to go down hill, I excused myself from the call and immediately called my agent.
This led me to think back on all the issues we've been having this year with customer service. From getting the hamburger or taco we order to fighting with companies to get "our" money, returned to us, on time, and by the law.
In Texas, we have an amazing Attorney General, Mr. Greg Abbott. I have brought these things to his attention, and anticipate some legislation to truly protect the consumer from these delay tactics by corporations, such as Pre Paid Legal.
After all, I don't know what I was thinking... I signed up to work with lawyers... Oops.
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