I spoke with an I-Payment (IPayment, Inc.) "supervisor" recently about a $9.95 monthly charge that I just noticed on my bank statements titled "I-PAYMENT IACCESSSVC". Apparently this is to login to their site to see transactions which I can already see by logging in to Authorize.net (so it's pointless).
I originally stated that I did not want this service and did not want to be charged for it. Roughtly a year into my service they started deducting $9.95 from my account. However, I did not notice this until now (over a year later). The only way I noticed this was looking at my bank statements. According to the supervisor I spoke with this monthly IACCESSSVC charge is not shown on the IPayment monthly statements or on any other statement from them.
So apparently the only way to detect new unilateral charges by IPayment against your depositing bank is to diligently monitor your account regularly (I'd recommend each month) to see if any new charges have been added. Monitoring charges on your monthly IPayment statements is clearly not enough. I disputed the $9.95 monthly charge with the supervisor. While I appreciate that I got 6 months (as far back as the company could credit me according to the supervisor) as a courtesy credited back to me, I plan to dispute the several months that are still outstanding by calling another supervisor next week... More to come...
P.S. Similar to another post I was also charged $129.00 for PCI-Compliance. When I asked what this is I was told it's a yearly charge that I-Payment has to charge everyone now. I will look into this further to see if it is mandatory. Any other feedback on yearly $129 PCI-Compliance charge or $9.95 monthly IACCESSSVC would be great!
0 comments