Subject: DirectTV Wouldn't Let Me Cancel. Talked Me Into Temporary Suspension
I called to cancel DirectTV. They tried to talk me out of it. I said I was moving to corporate housing for a while, so they kept insisting that they sign me up for a 6 Month Temporary Suspension and that I could call when I was ready to start it up. They are so desperate to keep clients. They will do anything to keep them on the books, including making it hard to cancel.
I got $0 bills for 5 months. Then all of a sudden I got a $213 bill (for 1.5 months - if I had gotten an email about the partial $75 month, I would have called then). I called and said that I would not be ready for service for at least another month, and they said they would delete the $212 from the account. They want my service, so of course they are not going to charge me for service I did not use...
Well, I decided not to use DTV, so I called to officially cancel, and the $212 fee is still there. I argued: how can they charge for something I did not use? If you don't use electricity, you don't get charged. If you don't use water, you don't get charged. What company can charge you for not using their service? They refused to give me my $212... Of course, their notes in their computer are incomplete and favor their firm. There is no note of the last conversation where I was told I would not be charged.
I have spent thousands with DTV and was a HUGE fan of them. Now I am going to blog about my experience, and I will cost them many, many customers.
And the $1500 annually I spend with a TV provider, which is $15000 every decade, will go to AT&T Uverse or some other carrier.
DTV had to squeeze a dime out of me. This is what they get. I probably was responsible for 20-25 clients signing up for DTV, and now I will take back those 25 and 50 more.
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