I have more then one complaint on this company and will list them in each post.
My first complaint is Sprint Telephone service incorrect billing. We have been with Sprint phone service for as long as I can remember and I even use to work for Sprint for 6 months and quit.
Here is how it works, and by the way we have caught this 3 times and I just wonder how many times we did not catch it and paid the full bill.
My wife and I go on vacation and forgot to pay our phone bill. When we come back we have a bill saying:
183.30 due by August 14
Then 5 days later we receive a IMPORTANT NOTICE FROM SPRINT letter about our phone bill being 1 month past due and saying we owe 362.90 and it is due by August 5 or they are shutting the phone off.
We call the customer service number and they tell us they show us 1 month past due and 183.30 due. They tell us they dont show a notice going out like that saying this. When I told the lady we have had this happen 2 other times in the last 2 years show just kind of blows it off. I informed her I am watching every bill and will not be SCAMED BY THERE LATE BILLING SCAM. She just kind of thought it was funny and said we are not trying to scam you and acted as if she did not beleave what I was telling her. I have both bills to proof this but they wont listen to me. I am wondering how many of these in the past 8 years I have just paid and got ripped off because I was past due and did not want my phone shut off so I just paid what they asked.
I then starting asking about getting copies of my past phone bills then she started arguing with me and then said it would cost me about 55.00 for each year of phone bills.
What is Sprint doing, what is going on with them. This is crazy and they should be sued over it. Any suggestions on what I should do about this?
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