Last year we changed banks, went to peoples national bank and had our business account moved over there, once we took our accounts, we needed to establish a credit card processor for our account. They put me in touch with Craig Van lewin this representative of american national payments took my application and got us set up with a 1 year commitment.
When the year was about up, we decided to switch to our industries preferred processor, in doing so, Craig stated that i was a couple of weeks early to switch that i needed to hold on, a few weeks to switch without penalty. I said that is fine. So we waited, i then called craig to get final instructions as to where we are to send the equipment, and he gave me the address. After i got the address i sent the equipment back at our expense.
The next month when i got my bank statement, I was reconcilling the statement and saw 3 debits out of our account, $250.00 for not keeping the equipment for 3 years, $89.00 for a refurbish fee $79.00 i dont know what.
I went to the bank, and bank stated the credit card company took this money out, and they could not put it back in my account. I called the Salesman and he stated he would get back with me, instead he had a guy by the name of Levi call me and he stated that $250.00 was early return fee, because we did not keep for 3 years i told him our agreement with Craig was 1 year, Craig Passed the buck and failed to keep his initial word, he stated he never modified the contract and it was his mistake but he did not credit it back to me.
Levi stated that they should have not taken out the $89.00 because the paper was not signed for that to be taken out my account he called it a refurb fee. He did not say anything about the $79.00, so he stated that the $89.00 would be refunded, as of a week later the money still has not appeared in my account which would normally be 24 hours debit or credit.
I spoke again with Craig and he now is not returning my calls. I have left a message for michael the ceo of the company and have not gotten a response.
At this time i am pursuing every option including litigation because this company is a rip off. They will try to rip off any business at any cost. Look at the green sheet, they talk about legal documents that will allow there salesman to make a lot of money. It is a part of there web site. Through google. Please help make a wrong right.
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