We have been return customers with pettags.com for years for tags for our cats. They send the tags promptly, and haven't ever made a mistake.
However, recently we ordered their personalized breakaway cat collars. When we received them, we realized that the catch on them is too strong, our cats would be unable to break out of them, even the largest cat who is a healthy 12 pounds (the other two are smaller, around 9 pounds). We called to ask if we could exchange the collars for something else, and was told no, nothing could be done, and no, they did not think anything was wrong with the collars, on the contrary, their customers like them, they're top sellers.
We cannot believe this. We are long-time cat owners, and these collars are clearly dangerous. The latch is too too strong, and there is no give in the collar at all. Should your cat get caught somewhere, this collar is likely to keep them right there.
This is not about the money that we are losing in this transaction — thankfully in these times we both still have jobs, so we are able to sacrifice it. Our concern is for the welfare of our and your pets.
We are also very disappointed in the customer service, especially as the person we spoke to said that they don't intend to look into this at all.
Cat owners, we urge you to avoid these collars. And beyond this, if our experience with their customer service is any indication of how they treat customers who might have other issues, we recommend that you stay away from pettags.com and work instead with one of the other companies out there who might more responsive.
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