They charged my card then made no attempt to fulfill order...
I placed an order at Petswarehouse.com on February 12 and as of May 1 I have not received the items, nor have I been refunded the amount they charged to my credit card.
Phone calls placed to the company were not answered (the phone rang endlessly), all e-mails were ignored until I contacted them (again via e-mail) on March 20 to let them know I would be reporting my experience to their local BBB. At that time, they said they would send my order out the following Tuesday.
I have received absolutely nothing from Pets Warehouse and the only response from the BBB was a letter acknowledging that my complaint had been received. I have no idea what options are left to get Pets Warehouse to refund my money. For now, I simply warn everyone I know to never order from them.
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