In November, I was sent a wire transfer from a company in Brussels and the sender paid a commission and other charges to Fortis to do the transfer but when I received the transfer Fortis had deducted almost 20 percent of the money.
The sender contacted Fortis and asked them about it and they denied making any deductions but they refused to send a copy of the wire transfer report.
I then contacted my bank and requested a copy of the wire transfer report which clearly shows that Fortis did deduct almost twenty percent of the money and they obviously lied when they told the sender that nothing was deducted.
I can send a copy of the wire transfer report.
I would like Fortis to refund the money that was deducted, they were paid a commission to do the transfer so taking another 20 percent is not justified.
My email is,
Phone number:
Thank you very much.
Edward
Toronto, Ontario
Canada
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