On September 23, we bought a Portal laptop from Circuit City along side a long guarantee that will be still essentially until September 23.in September of we'd an issue using the drive and required it to Signal City for restoration. They delivered it in and we first got it in late March. We again experienced exactly the same issue on April 5. I named the Guarantee Organization, Assurant Solutions at 800-555-4615 as well as their tech-support remained about the point with me for over one hour looking to get the computer to restart. He'd me place in the repair drive and after more than 22 units, it stayed at just 4% therefore he suggested that it had a need to proceed set for fix (that we already understood having experienced this before six months preceding).
They sent me a container for delivery and Federal Express acquired the notebook on April 9 and also the organization obtained it on April 13. On April 20, I obtained a phone from Assurant declaring they were likely to return the pc in my experience unrepaired because it was broken once they obtained it within their techsupport workplace. This pc was not at all broken after I delivered it for them for restoration. They suggested they had images of the harm which I really could get the images via email easily visited their site and required them. I did so that and didn't obtain images. On April 23, I obtained the computer back. After I popped the container and looked over the computer, I noticed the joint is certainly damaged that links the display towards the computer. It was not damaged after I delivered the computer for restoration. I've approached the organization to challenge this injury state and also have suggested this computer wasn't broken after I delivered it set for restoration. Or was it broken after I had their tech-support about the telephone for over an hour or so on April 5.
Today, I've a computer that's broken and certainly will not be fixed from the guarantee organization that we settled $300 to get a guarantee that was roughly 1/3 of the price of the computer.
I've submitted a with my Attorney-General's Workplace within the State-Of Illinois and also have shipped it for them today. I've attempted to talk to somebody at their Assurant Solutions Quality Workplace and am just provided a FAX quantity of 888-342-6641. I've named their technology middle 3 times to obtain this issue settled. I'd like this computer repaired and cut back towards the same situation it had been in after I delivered it to be fixed. I'd like the drive changed (again). It's my comprehending that Assurant Options never offers fresh alternative computers, etc., but just offers refurbished computers. I actually donot need a restored pc, I'd like my computer set properly.
I assume Assurant to correct the harm they clearly caused on my pc to obtain around repairing it and that I need the drive changed having a new component. Nothing else is going to do.
I simply wish everybody to understand this guarantee organization appears questionable in my experience. Just my spouse or myself actually make use of this computer. We consider excellent care of our issues and therefore are not within the routine of looking to get anything for nothing. From the same symbol, we settled great cash for this pc and also the guarantee and we would like the computer fixed.
I really hope that individuals is likely to be cautious when provided a long guarantee being provided by Assurant Solutions. The corporation is fraudulent and employs poor business methods. Your guarantee continues to be essentially until September. Which seems to be ineffective given that they have declined to repair our computer.
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