Company has fraudulent business practices. I should have realized when I was trying to place the order that this was a scam. I searched online for teeth whitening. There is "supposedly" a women who combined two different teeth whitening products and achieved super results by using the FREE TRIALS that were offered. I fell for this scam and their 14-day free trial. All I had to do was pay shipping and handling. NOTE: When on the order page, if you try to back out, a window pops up stating an agent would like to talk to you, and at this point they offer you even a cheaper shipping price. I placed the order on March 19. I did not get the product until two weeks later on April 3. I did try to call the company a few times during these two weeks, but you can never get a person on the line... There is either technical difficulties, extremely long hold times, or disconnects.
I finally got through on Monday April 6 and had an extremely hard time understanding the customer representative that answered my call. Basically, I told them I did not want to keep the product and wanted to return it for a full refund. I was told I should have read the terms and conditions and that I could not be given a refund. I asked to speak to a supervisor (who I also could not understand) and he stated the same thing as the customer representative (almost line by line). The supervisor hung up on me. I tried calling a few days later and again could not understand the person who I was talking and they basically hung up on me again. I searched online after this happened to me and there are many, many unhappy consumers of Natural Source Store and South Beach Smile. South Beach Smile is sold through Natural Source Store. They also have complaints about many of the other products and free trials they sell. I will never order from another internet company again.
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