I ordered a free 14 day trial of their product, "South Beach Smile", teeth whitener, as I saw a testimonial on yahoo.com about how great the "free" trial product was. I didn't even receive the product until the day I had to cancel the "subscription" with the Natural Source Store. Suspecting that something wasn't right, I e-mailed them at the e-mail address supplied by them in a confirmation e-mail to with my order and account number telling them to cancel my subscription with them and to not send anything else to me from their company. I also asked for a confirmation e-mail with a return authorization code (as required by their returns policy), so that I could send the trial product back. I didn't get a confirmation e-mail, so I didn't have a return authorization code. At this point, I called their customer service number (954-237-2690) and told the female fielding the call what I needed and that I did not at any time sign on for a full subscription. She then informed me that I would need to speak with a supervisor, but that they were all "busy". Obviously frustrated, I gave her my name, phone number, account and order number with them so that a supervisor would call me back. Long story short, no one called and my bank account was charged $79.99 for a one month supply that I was never shipped. I am still working with my banker to get the charges reversed, but the catch is that I still have the free trial product (as I cannot send it back without a return authorization from Natural Source Store, which they won't provide), and they are now saying I also have the one month supply they illegally charged me for in the first place; which I never received.
I am highly frustrated and would appreciate any helpful feedback as to how to get this issue resolved.
Sincerely,
Frustrated
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