I placed an order with Uniform Discount on February 2 for a stethoscope for $185.36. After several days, I grew suspicious of this company when I had not received a message stating that my package had shipped. I e-mailed them asking whether my order had shipped, and they replied that the stethoscope I purchased was on back order. They did not include this information in the original product description nor in their sales invoice.
I investigated this company and discovered that they were listed by the Better Business Bureau in Ohio. I also read several negative customer complaints online. I did not feel comfortable doing business with them, having had a similar negative experience with an online vendor who took orders on back ordered products. So I sent them an e-mail to cancel the order. They had no problem with the cancellation, and sent me a receipt for a FULL REFUND on February 5 at 10:58 AM (Customer Service, Gina). After several days, a credit had not been posted onto my credit card. I called them up and they said that they shipped the order. Later I found the package shipped the day after I canceled the order, February 6, at 4:43 PM.
Meanwhile, I had already bought the same stethoscope from a more reputable dealer (Lights and Sirens), thinking that Uniform Discount was honest. When I called the company they said I should refuse the package and they wouldn't charge a shipping fee (Customer Service, Gina), and regardless of the fact that they had promised a "full refund" they would charge a restocking fee of 30%. They did not honor their word with respect to the full refund, and they did not honor their word with respect to the shipping fee. They gave me a refund of $122.42 more than a month after our conversation, which included a shipping fee and 30% restock charge. I received no product from them, and I am out $62.94 because of their behavior. They have not responded to my calls or e-mails, even when I mentioned I would contact the Better Business Bureau.
Do yourself a favor and pay an extra dollar or two with a more reputable dealer. Look how much money I lost dealing with UniformDiscount. I am an honest medical student and this is a truthful account of my experience with UniformDiscount.
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