I placed an order for a Sony Ericsson HBH-200 Bluetooth headset on 1/13/04 from Bluetoothdirect.com. I received an e-mail on 1/16/04 saying that it had been shipped that day along with a UPS tracking number. As of 1/22/04 I had not received the package. Recognize that I'm in South Jersey, outside of Philly and he's in the Philly area. A turtle could have walked it to my door by now.
So on the 22nd, I e-mailed Mr. Nyce asking where my package was since the UPS tracking doesn't even say that the package was picked up yet. He writes back that the item is on back order for two weeks! We then proceed to have the following e-mail exchange (cut and pasted directly):
Quote:
Me: Let me get this straight. You lied when you sent me the e-mail saying that my item had been shipped last Friday. Is this correct?
Him: Lied??? PLEASE! Our system is fully automated, and all of the ducks were in a row until it came to order fulfillment. Our shipping dept ran out of the product after your shipping notice went out. Again, what would you like to do, cancel or remain on the back order?
Me: OK, perhaps you have a different word for it. I don't understand how a company says that something is shipped before it has actually shipped and does not have a handle on its inventory.
Please cancel my order and credit my account. I will order this headset from another company who does not say a product is shipped when it is actually on backorder, whatever you call such behavior.
Him: you got it! Good luck finding it in stock anywhere else!
Me: Your customer service is phenomenal. I'll be sure to post about your service whenever possible online.
Have a great day.
Him: Oh, I am so glad to hear! Thank you!
Next time take the pole out of your @ss and maybe you will get some respect!
What a lovely man, that!
Add me to the list of those advising everyone to stay away from Bluetoothdirect.com. He lies about shipping dates. I have also never had a vendor be so abusive to me before. Upon checking other websites including eBay, there are myriad complaints about this vendor.
Beware!
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