Selling on eBay, I have used FedEx Ground for 3 years, because it undercut UPS on price and the service was excellent. Last week an extra $7.50 Additional Handling fee showed up on my bill. I dialed 1-800-622-1147 and a supervisor explained that the label on my box needed manual scanning, which triggered the fee. She either could not or would not say what the actual problem was. Perhaps FedEx ripped the box. Perhaps it dropped off the belt and somebody scanned it manually.
Building boxes is something I take real pride in. The tape I buy is the best 3" 2 mil packing tape there is, and I put on plenty. When I quote shipping, my eBay buyers cannot be asked for another $7.50 per shipment just because an unidentified person had to scan my item. An employee might even enjoy a break from watching robots and doing a little work. I think FedEx could trace the place and the person if it wished.
It took an hour on the phone, but I persuaded her to credit my account with the $7.50. She then told me it would stay on my permanent record and might recur. I am returning to UPS; shipping this package there would have cost only 83 cents more. FedEx is going to lose billions in lawsuits, so I prefer backing the union UPS drivers once more. I have read plenty of reports of trouble with FedEx home delivery. In short, FedEx Express is great, but FedEx Ground and Home Delivery are not.
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