I am a very upset Voicestream customer. I started my service with Voicestream about 6 months ago. Since that time I have had many problems with this company and their services. When I went to purchase the phone and the service I was reassured that I would have coverage at my house. I could not figure out why I had no service. So I called there wonderful customer service and was transferred three times before anyone could tell me what the problem was.
They have a 72 return policy. They tell us that activation time is taking 2 to 48 hrs because of backed up activations.By that time we did not realize that we had no service at our house and in the meantime we thought it was taking activation time and here we had no service so the 72 hours is gone and we are stuck with a phone that has no coverage for over 60 miles.
We have the option of roaming with Verizon but if I wanted verizon I would taken there service and not Voicestream. Now I wish I would of taken Verizons service and not this worthless Voicestream service.
Now moving on to the real part of story, two months ago I was told that if I stay in contract for 2 more months (now six months in contract) I was guaranteed I could cancel my account without a 200.00 cancellation fee. Which is called customer on the move.
Now the two months have past, I called in on July 6th and was told by a very rude and snobby supervisor (Rachal) that I was told the wrong information and she couldn't waive the fee even though there was a comment on my account to waive the fee and cancel the service. So I disconnected with this very rude supervisor who would not let me speak and kept cutting me off and tried ending the call.
So I called right back and got an agent that was the nicest person I have talked so far with this disatisfing company. I explained situation she looked through notes on acct and checked my coverage in home area. And she said you are right this service should be cancelled and you should have cancellation fee waived. The agents name is (lisa) she said she will e-mail the agent (verlinda) that guaranteed the waiver and cancellation and call me back personally when this agent e-mails her back. And we will get this problem solved for me and my girlfriend once and for all. (hopefully)
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