I ordered a special lamp via the Online service and when I recieved the confirmation I immediately noticed they were going to be shipping a different item than I ordered. Because it was to be a birthday present for my daughter, I immediately notified BIG LOTS of "THEIR" error (within 5 minutes) of receipt of confirmation. To my complete shock I received this reply...
Thank you for contacting shopbiglots.com.
Unfortunately, once your order enters the shipping process, we are unable to cancel or make changes to your online order. Our system is designed to process and ship orders immediately. When you receive your order, check your packing slip for our return policies. We will refund the purchase price of the return, minus any shipping or handling charges.
If you have additional questions, please visit our Online Help section
at www.shopbiglots.com/helpdesk. We appreciate your business and thank you for contacting us.
Sincerely,
Ashley
The Customer Service Team
shopbiglots.com
Now obviously there is no way this item had even been picked up in the warehouse, much less actually shipped. (standard shipping takes 5 to 7 business days), so basically what they told me was that I was being ripped off for shipping charges. Now I intend to reject the delivery of course and have this worhless item returned, and I'll spend twice the price if necessary to reverse the charges so that BIG LOTS doesn't get a dime. Even so, this organization obviously could care less about it's customers and BIG LOTS is nothing short of a complete RIP OFF... Avoid big lots online
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