I ordered a necklace with 4 birthstone pendants for my mother Christmas present on November 26. I had this specially gift wrapped and paid for this service. I received a order confirmation showing the necklace with 4 pendants and was charged $26.24 total. I later received a order pickup for shipping and received her gift. I did not open the package when I received it since it was specially gift wrapped. On Christmas, my mom opened her present and there was only the necklace, no pendants. I called Red Envelope today and they stated their order did not process and charge me for the pendants and this is why I did not receive the pendants. I argued with customer service that the order confirmation clearly states the necklace with 4 pendants and quoted the price of $26.24 total. They said I would have to purchase the pendants and they would provide free shipping. I told them that if they do not ship my order complete as in the order confirmation I will be filing a complaint with BBB as well as FTC. This company can not get away with sh*t like this. If you send a order confirmation with the item and price and ship the order, then it must ship complete. Regardless of whether they have a order management system issue, the right thing to do would be to ship the remaining items on the order for the customer to save face.instead they seemed pathetic in their sympathy and would not honor my order. Please do not do business with this online company. You can shove it up your *ss Red Envelope!!!
0 comments