Circuit City Extended Service Policy. They really don't come to your home, over 1 Hour 40 minutes waiting time on their 800#
Liars, 12 days later, still no printer delivered
About 2 years ago I bought an Extend Service policy for about $400 with my $4,300.00 worth of computer equipment setup.
The sales people said, all my equipment would be completely covered for 3 years, for any problems whatsoever.
Just call the 800 number and a service man will come to your home within 24 hours. NOT TRUE.
My HP printer went out, so I called the 1-800-555-4615 number, it took 1 hour and 10 minutes to get through. They connected me with a technician, and for about 40minutes we tried to fix the printer.
So I asked what will happen from hear since it will not work, willsomeone come to my home? He said no, I don't think so, we'll probably send you another one, but I will call you back. He verified my telephone number. Two days later no phone
call, so I called back to only wait another 1 hr and 45 minutes!
I insisted on speaking with a supervisor over the supervisors. I
yelled and screamed! He insisted he would get to the
bottom of things and he would get a technician to call me back! I said BS, we already did that, the printer is broke. You send me a tech to my home like I was promised or send me a new printer overnight delivery. He said we only do 2 day air. I said OK.
Four days later, no printer, so I called the 800# (waited 55
minutes) and I was told it would take up to 10 days for that
printer! Twelve days later, still no printer.
The people who own the contracts and provide the service is GE. That's right, General Electric.
If your thinking of buying form Circuit City stores anywhere, as one employee said to me and my wife, we are all taught to Lie, I just work here and I need a job, if we don't lie we loose on
commissions.
Need I say anything more?
Lonnie Hill
Tampa, Florida
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