I put an order with Regal Mountain Sage for 5lbs of unrefined shea butter. The things they delivered in my experience was rock solid, snow-white in-color and rancid. If you have actually undergone an oil which was rancid, you understand the smell I am referring to. It had been horrible.
I wrote to them concerning the problem and required a reimbursement following the item was delivered for them. I obtained an answer from Tina Howard. Evidently she's their Customer Disservice individual. I notice today where she is described many times on / link eliminated / and screamed the "Y" term in a client as well as bothered one at her office.
Ms Howard proceeded to inform me in e-mail the smell of shea butter wasn't designed to be used after I wish to lure my spouse.
HUH?! I'd to check out this twice to make sure I read it properly. This individual does not actually understand me or what my own position is. I have been a chilly-procedure soapmaker for 7 years. What I requested was for my company and that I discovered Tina Howard's reaction totally unacceptable.
She managed to get obvious they'd not matter a reimbursement or might they take the bundle back. She subsequently continued and on and on in e-mail which to review stated "We're Right! You're Wrong!"
This lady is incredible. I actually donot understand if Tina Howard may be the operator or a 15-year old they allow free to look after Regal Mountain Sageis customer support table but she is charging that organization cash. Within this economy it is incredible they'd allow a $38.50 container of rancid shea butter come between them-and a returning customer.
I quickly started a chargeback with my charge card organization nowadays against Stunning Mountain Sage, Logan Utah.
Many years before I'd another encounter with Regal Mountain Sage (aka The Sage). I put an order so when my shipping arrived, it had been somebody elses. After I published for them about returning this bundle and so I could easily get these products I really requested, they declined to cover the return delivery of the large bundle though it was THEIR mistake.
I ought to've respected my instincts at that stage and not requested from their store next.
Avoid majestic mountain sage!
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