Terrible experience with a terrible company. I have a lip balm business and buy my raw materials from several different companies. Most are honest, sell quality products and provide very good customer service. Not MMS. I bought some sweetening oil (8 oz) and also some black and pink lip balm tubes (100 each) for my business. The tubes are defective; they swivel up but won't swivel back down. No other company has EVER sold me something like this, ever! At least half the tubes had this problem. I am an experienced businesswoman; I know how to make lip balm and make my own base. When I complained, Tina Howard said it was a "formulation problem". She said that the tubes will stick when higher amounts of wax are used. First of all, if she knew that, why was that not disclosed at the time of sale? Second, how can she sell a product that she KNOWS will be used for wax, when she also KNOWS the product has a problem with wax? That's like selling me a raincoat that can't get wet. Second, how come nobody else's tubes do this, just hers? The fact is, I only use as much wax as I have to to form a stick product and NO MORE. When I told her this the first time she wanted the percentage of wax. What difference does that make? I can't use less, it wouldn't be a stick then. Now the Sugar Baby (sweetening oil). After less than 2 weeks it turned into a horrible sour vinegary mess, totally unusable. When I complained this time, I got a "Taylor" who promised to call me right back and never did. She wanted the lot number. I provided it. The next day I got a nasty email from Tina Howard saying that the Sugar Baby was "fine"; basically calling me a liar. I have customers to serve, I don't have time to make up lies about some company's product, and I wouldn't lie anyway. The stuff was sour and not fit for anything other than proof in court of my claim. Howard refused to refund or replace. I'm going to small clains court. She will have to either come to California to represent herself or lose by default. People, don't let these companies do this! Sue them in small claims! It costs very little to file and you get thatback too when you win.
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