I placed an order with Majestic Mountain Sage for 5lbs of unrefined shea butter. What they shipped to me was rock hard, snow white in color and rancid. If you've ever encountered an oil that was rancid, you know the odor I'm talking about. It was disgusting.
I wrote to them about the issue and requested a refund after the product was returned to them. I received a response from Tina Howard. Apparently she is their Customer Disservice person. I see now where she's mentioned several times on this site as screaming the "F" word at her customers and acting like a child throwing a tantrum when you have to deal with her.
Ms Howard proceeded to tell me in email that the odor of shea butter was not meant to be worn when I want to entice my husband.
HUH?! I had to look at this twice to make certain I read it correctly. This person doesn't even know me or what my personal status is. I've been a cold-process soapmaker for 7 years. What I ordered was for my business and I found Tina Howard's response completely inappropriate.
She made it clear they would not issue a refund nor would they accept the package back. She then went on and on and on in email which to summarize said "We're Right! You're Wrong!"
This woman is unbelievable. I don't know if Tina Howard is the owner or an angry 15-year-old they let loose to take care of Majestic Mountain Sage's customer service desk but she's costing that company money.in this economy it's amazing they'd let a $38.50 bucket of rancid shea butter come between them and a returning customer.
I immediately initiated a chargeback with my credit card company today against Majestic Mountain Sage, Logan Utah.
Several years ago I had another experience with Majestic Mountain Sage (aka The Sage). I placed an order and when my delivery came, it was someone elses. When I wrote to them about returning this package so I could get the products I actually ordered, they refused to pay for the return shipping of this big package even though it was THEIR error.
I should've trusted my instincts at that point and never ordered from them after that.
Stay away from majestic mountain sage!
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