The company offered a DVR upgrade, which they said, required a secon line. I refused and asked if they had a "splitter" They said it was in testing and would be available in 3-6 months. I said I'd use in in its' single line config. 9 mos. Wnet by.in frustration, I agreed to buy an second DVR at my expense. When I hooked it up, it would not work, even after authorization and 90 mins with tech support. When I told them "make it work" or you will lose me as a customer. They said "to bad'!!! I sent back all equipment. They tried to charge my credit card without my permission and when I had it reversed, they billed me for "earily termination" $600. Termination of services not provided!!!
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