I recently ordered DirecTV after they enticed me with a $29.99 per month fee, which actually comes out to about $50, but that's not really my complaint. I called to cancel service after having it for about 3 months because it's way slower than cable. They then informed me that I would be charged "at least $420" as a cancellation fee.
I was shocked and asked why. The rep replied, "because you agreed to a lease on the DVR for 24 months at $20 a month." I responded that of course I would return the equipment, but she said that the $420 charge was separate. I explained to her that I had never been told of the fee when ordering the service, nor had I signed anything.
Her weak argument was that by verbally agreeing to have them install service, I was agreeing to lease the equipment. She could not provide me with anything I had signed, nor any recording stating that I had agreed to any charge or was even informed of it. This is wrong. I have a small business and could never get away with ripping off someone like that!
So I have to stick with this poor service until 2 years is up? At least cell phone companies inform you upfront. If there is anyone out there, please help!!
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