I placed an order with "Pizza Hut" over the phone using my credit card on feb. 1st, but when the delivery person got to my residence i couldn't find my card. I had to pay in cash, which at that time the delivery person told me when he return to the store he would let them know I paid in cash and not to charge my card. Pizza Hut charged my card anyway, therefore they were paid twice for a single order. I called the store that i ordered from on Feb. 2 to ask why did they charge my card, when i already paid in cash. I was told that my money would be credited back to my account in 7- 10 days. On Feb. 6 i called the "urgent matters" number and told them them situation and at that time they told me someone would contact me by phone within 3 days, I waited, no call within 3 days. I called the "urgent matters" number again on Feb. 20, which their representive told me no one had given me a calland that he was putting in another request and someone would call me in 3 days. My money still have not been credited back to my account and i feel thats a form a theft on Pizza Hut behalf, i just can't understand the run-around they're giving me. The best thing for me to do is seek legal action at this time.
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