After ordering a refrigerator part which was identified by entering the refrigerator model number on the Appliance Zone web site, I received a part which was the wrong size. There was no paperwork of any kind with the product, no receipt or return instructions, nothing. So I returned the item, about seven days after initial receipt, using the same shipment method used originally, with a note stating the reason.
The company refused to take delivery, and the package was returned to me, unopened, note unread, just refused delivery. So I went back to the web site and was instructed via live chat that I needed a return authorization number and to fill out the online form. After filling out the form, I received a return authorization number and printed an address label to affix to the package, and I sent it again. At this point approximately three weeks had passed, and I had spent $27 for shipping.
The company again refused delivery, and the signature on the refusal was J. Allen, the company president. When I got the package back this time I again went to the web site and via live chat was given an email address to contact. Via email I was told company policy required return within 30 days, so they were sorry but I was out of luck. I checked the web site and the return policy states returns must be sent within 30 days, which mine was, twice. It was actually refused the second time on day 31. I pointed this out in an email containing all the dates and was again told NO REFUND, Have a nice day. All very sarcastic and unreasonable. I won't do business with these crooks and I would advise everyone else not to.
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