I made the mistake of visiting the website of Colorado Divorce Online and entering my bank information with the understanding I would be receiving forms through the mail via express delivery for $24. I then discovered that the service required charging me $245 with the offer of actually filing the divorce. I had, and still have, no intention of filing for divorce, simply to obtain easy access to the documents needed to do so. Upon discovering what the service was really offering to do, I immediately contacted customer service via email to explain my error and request that the funds not be taken from my account.
Bewarethe only email responses you are going to get from these people are automatically generated, totally generic responses! Upon calling the customer service number the following day and being endlessly transferred to various voice mail boxes, I finally spoke with a person, explained my situation, and asked that they would reverse the charges (as they had not gone through my bank yet). She told me she would do what she could, but the following day (a full 24 hours later) the funds were taken from my bank account.
Since then, I have been unable to make any contact with them. The main customer service number directs me to leave a message (I have left several), the alternate numbers lead to unavailable lines, and emails sent to their primary contact address of [email protected] was returned to me as follows:
dateWed, Feb 11 at 3:39 PM
subjectDelivery Status Notification (Failure)
This is an automatically generated Delivery Status Notification
Delivery to the following recipient failed permanently:
[email protected]
Is not a valid mailbox (state 14).
I was appalled to find their primary contact email is not a valid mailbox! The change in contact happened a soon as payment was received and in 5 days I have heard nothing!
The mail contact information is in Delaware at:
Colorado Divorce Online
Online Divorce
2711 Centerville Rd Ste 120
Wilmington, DE 19808
The price and method seem really similar to the consumer complaints from May of '07 regarding Michigan Online Divorce scam.
Beware of this money-collecting scam! They will receive your funds and then discontinue all contact with you.
The most frightening part of all is that, in each of my communications, I have stated I am not interested in filing for divorce at this time. Having received no response, I really do not know the status of any paperwork that may have been filed for me. What is the status then of my marriage? I have fears of receiving notice from the State of Colorado regarding my pending divorce! I don't want this and have painstakingly communicated with this organization in an effort to get the situation resolved. This has caused a terrible stress on me and my wife.
PLEASE, stay clear of this website and under no circumstances provide your financial information to them! I handed them my $245, and fear I will never see it again.
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