Recently, I made a decision to switch to cable T.V. and called my current satellite company, Direct TV, with whom I'd had service for seven years. The representative told me that although I had been a long-standing customer, the equipment upgrade made online in March had a 2 year commitment, and I would be charged $20 per month for every month left on the contract. That was a total of $60. I agreed to pay the charge, which they said would be payable upon final billing. I called another week later to see if the bill was cycling out, and again a new rep reiterated that the final bill for early cancellation would be $60.
Well, the bill finally did arrive and was for the full cancellation fee of $240, and despite repeated attempts to have it removed, I've not gotten anywhere. I talked to another rep who said the case was escalated with the management team and that they refused to remove or pro-rate the charge. This rep gave me another date for the equipment upgrade, May, and said there was nothing she could do but send my original signed contract. What they sent me was a generic terms and conditions pamphlet without any reference to my account and no signature. So then I went online to pull e-statements to trace back when the new upgrade took place, but I was not allowed to pull up any statements.
Direct TV has been horrible to deal with, and I will tell everyone I come into contact with to be wary of doing business with them due to this experience.
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