There customer service is horrendous!!! I mean horrible. Most of the reps are hard to understand or else they dont understand you. I signed up for a one month free for one number. I got three phone numbers! And they sent me three vonage kits. I tried to send all back. At a cost to my self. Only once they received back would they refund. Eventually I had so many problems getting vonage phone number to work with my phone company. That I got fed up and called to cancel. Well, as one of the other complaint on here says... They told me I had to hold my membership open. I didnt want to do this. But they basically forced me. I was not given options. Honestly, I almost had a nervous break down dealing with this company. They would NOT cancel and eventually they charged me over 200 bucks for a one month service I never used. When I called to complain... Well you know the way it goes... Put on hold for hours... Talked to 1000 reps... But in the end nothing changed. They would not accept the fact all I wanted was to discontinue the service. I felt like they were holding a gun to my head. It was horrible. Do not ever deal with vonage... They will find a way to rip you off! I cannot stress enough how bad vonage is. DONT GO THERE.
Catzz
st johns, NorthWest Territories
Canada
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