I brought my Dog for Surgery to Sheridan West Animal Clinic.in the past, the clinic allowed me to pay for services in two installments. This time, they requested that I pay half prior to surgery. They did not disclose that I would need to pay the remaining balance, in full, post surgery. They did not have any signs hanging to that effect nor did I sign anything explaining that.
When I came to pick up my Dog, I was going to pay half of the remaining portion and then the other half in 2 week, just like we did a couple of months ago. They refused to allow this. They refused to give me my Dog and then called the police. I stated to the Ofiice Manager and Dr. Bieber, over the telephone, how I felt. They proceeded to call the Police.
Before the Police came, I paid the balance and waited for them to arrive. The Police agreed that the Business practices of Sheridan West Animal Clinic was and is less than ethical. My Dog currently has surgical staples from the procedure. Sheridan West Animal clinic refuse to remove them citing that I was "abusive and threatening". This is hardly the case. I was very calm but frustrated. I made no scene and even the Police Department thought this was a waste of time on Sheridan West Animal Clinics part.
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