I brought my chow mix in to Pet Palace for a bath and nail cut. My appointment was for 9am so I think I was one of the first ones there. I received a call about 45 minutes later saying my dog was done. My dog is 100lbs so I thought that was a little fast (I have brought her there before and it took almost 2 hours). When I returned to pick her up the place was a very busy, there was pee all over the reception area, and it was very hot inside. I payed my bill of $92.11 and took my dog home.
As I was driving I noticed that she was not opening her right eye and she was still shedding bad. After about an hour of still holding her eye shut I called Pet Palace to see if anything happened to my dog. They told me that she may have soap in her eyes to wash it out with water. I did so and it did nothing.
After about 2 hours I called them again and got the wonderful owner Amy on the phone who proceeded to give me an attitude about me wanting to bring my dog to the vet. After I hung up on her I brought my dog to the vet who then told me my dog had a scratch on her cornea due to it being irritated from soap. The next day I brought my vet bill to Amy since both my vet and I believe she is responsible for the amount. She refused to pay it and told me to go elsewhere!
I then was in another establishment with a former client of Pet Palace who told me she called the ASPCA on this business for a similar incident and she found out that this place has illegal immigrants washing your dogs with unsuitable shampoos.
After all the stories I heard about this place I felt obligated to inform people on what they do. Please do not bring your pets here. If something happens to them, which it eventually will, the owner will not compensate you because she doesn't appreciate her clients!
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