In September I purchased a simple trouble light from a bin that stated that the products were $8 each. When I got the product home, I realized that I'd paid $11 for the light and the attached label indicated that the fixture had a 16 foot cord, but in reality the cord was more like 6 feet. I'd overpaid by $3 because the light had the wrong label attached to it.
While $3 is really no big deal, I needed to return to the store anyway so I brought the light back and explained that what was obviously an $8 lamp had been mislabeled as being $11. The cashier brought this to the attention of the manager who was about 20 feet few feet away, and instead coming over he simply shouted dismissively, "If that's the price that scans, then that's what the light costs." He also insisted that there was no way I could have gotten that light from the $8 bin, even though the mislabeled light was identical to the other $8 lights except for the label. The cashier ended up siding with me, but the manager kept treating me like I was an annoyance and that I didn't know what I was talking about.
In the end I got my $3 back, but the price was demeaning and dismissive treatment by the manager.
0 comments