First of all, I would normally never take the time to write a complaint on the internet, but these guys deserve it, and they've pushed me to the brink. For 3 months, I have waited on them to fix a minor problem with the heater on my pool - specifically, replacing the igniter that fires up the heater when it's turned on.
5, count'em - FIVE APPOINTMENTS CANCELLED over the course of 3 months AFTER I HAD ALREADY PAID FOR THE PARTS - TWICE!!! They originally replaced the part, then sold me up the river on another $300 "panel" which turned out to not only NOT be the problem, but quickly shorted out the rest of the circuitry on the heater. Knowing they had made a bad situation worse, they then proceeded to schedule, and cancel 5 more appointments, always with some lame excuse (wrong part came in, defective part came in, etc.) Each time, I confirmed the appointment as directed, only to have them call back (usually the day of) to cancel again.
Today, I took the entire day off of work for what I hoped would be my last experience with them - and hoped to have the heater fixed. After waiting from 8am - 12 noon (as scheduled), I called and was told "they're on the way". Called back an hour and a half later, and was told "OOPS - there was a "scheduling problem"!!?? Whattt??? Then - I'm tranferred to "Dispatcher Dan", who of course, could see all the nightmarish information on my service history, but was unable to help me at all.in fact, he told me the service tech had already been to my house and had discovered another problem - TOTAL LIE.
So Dan transfers me to the Service Director, who, like a coward, let's me go to voice mail, and I'm done. I wouldn't even call back - but again, I've already paid them, and have nothing but lies, crappy service, and a broken heater to show for it. Run away from these morons!!!
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