1) DTV said I *HAD* to replace my equipment because they had changed their HD format, making the equipment I bought years ago obsolete.
2) I received, in writing, a promise of 'free of charge, no strings attached' when they replaced the equipment.
3) Because my TV stopped working, and had repeated bad experiences with the at home service techs, I decided to cancel service.
4) On the phone to cancel, I was told the termination fee was being waved because I had received a letter stating there were 'no strings attached' to this replacement.
5) Based on being told NO FEE would apply, I asked them to cancel my service
6) Almost 1 week later, they wrote to me saying they changed their mind about the fee, and charged by credit card $393.25.
7) I was told my only recourse was to send a letter to a PO box, wait 14 days, and hope for the best.
DirecTV is flat out lying to customers. This is fraud. They must be stopped.
Here is the letter I received. Tell me this is not completely despicable.
"We have changed the manner in which we broadcast HD channels. Soon, your current DIRECTV High-Definition equipment will not be HD compatible. Please call 1-888-763-7772 today and DIRECTV will replace your incompatible HD equipment FREE OF CHARGE. No strings attached.
MORE CHANNELS IN HD
The new HD broadcasting method will allow DIRECTV to deliver more channels in HD. We recently launched 130 HD channels with this new method, and many more are coming soon.
THE LATEST EQUIPMENT—FREE
The HD programming you currently enjoy—NFL games, ESPN, ESPN2, TNT, HDNet, HBO, SHOWTIME—and others will need the latest HD equipment to be viewed in HD.
CALL NOW FOR YOUR FREE HD REPLACEMENT
Just call us at 1-888-763-7772 to schedule your appointment. Mention the "FREE HD SWAP" and we'll get your replacement HD equipment set up ASAP.
We apologize for any inconvenience this may cause, but we just want to continue to improve your HD experience with us. Thank you for being a loyal DIRECTV customer.
Best Regards,
Your DIRECTV Team"
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