I have never had any problems with UPS until now. The second to last package delivered was partially opened, though none of the contents were missing. The most recent one had several holes and a few large rips in the packaging. Also, one of the items I had ordered was missing. I called UPS Customer Service, and the rep who answered was polite. She informed me that I would have to notify the company I had ordered from in order to receive a refund or replacement.
The delivery time was fine for UPS Ground.
On a side note, I answered the door within about 10-15 seconds, so I know it couldn't have been someone random passing by or a neighbor.
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